Returns, Warranty & Guarantee

Limited Warranties

We are confident in the quality of our products and many items are covered by warranties. Below you’ll find a list of all our warranty information.

Start of Warranty:
Our warranties start on the day of purchase. When making a claim you will need the original receipt as proof of purchase.

  • General Conditions for Limited Warranty

    What is covered under the Limited Warranty?
    The extent of the limited warranty given for each product is described alongside each product.

    Duration of Limited Warranty:
    Each limited warranty lasts for the number of years stated against each product, starting from the date of purchase.

    What will be done to correct the problem?
    Bohtree will examine the product and decide if it’s covered under this limited warranty. Bohtree will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, Bohtree will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that Bohtree incurs, provided that the product is accessible for repair without Bohtree incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Bohtree. Any defective parts removed in the course of repair works will become the property of Bohtree. If the item is no longer sold by Bohtree, Bohtree will provide an appropriate replacement. Bohtree will decide at its discretion, what will constitute an appropriate replacement.

    Conditions for the Limited Warranties:
    The limited warranties are valid from the date of purchase. The original purchase receipt is required as proof of purchase.

    Exclusions:
    The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. For customers in Certain Countries only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. The warranties are to the benefit of the original purchaser of the product. For details see the limited warranty conditions and description for each product.

    Care instructions:
    To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all care instructions with or on the product in the Bohtree stores.

    General legal rights:
    This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.

    How to reach us if you need service:
    Contact Bohtree.com. You will find the email address and phone number on bohtree.com. Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranty to be valid.